FAQ – Frequently Asked Questions
Shipping & Delivery
How long does shipping take?
Delivery times vary by destination.
- Germany: usually 2–4 business days
- EU: usually 4–8 business days
- International: typically 7–21 business days
For detailed information on shipping methods, costs, and destinations, please visit my Shipping page.
How are shipping costs calculated?
Shipping costs are calculated based on the total weight of your order and the destination country. The exact cost is shown at checkout before payment or on my Shipping page.
Do you provide tracking for all orders?
All parcels are shipped with tracking. Small shipments under 1 kg within Germany may be sent without tracking. For international orders, both tracked and untracked options may be available depending on destination and weight.
Are your shipments climate-neutral?
Yes. All shipments are sent climate-neutral with DHL GoGreen. I also use protective packaging materials, including bubble wrap made from recycled plastic, to ensure books and magazines arrive safely.
Will I have to pay customs duties or import taxes?
For orders shipped outside the EU, customs duties or import taxes may apply depending on the destination country.
For orders shipped to the United States, all applicable duties, taxes, and handling fees are already included in the shipping fee. No additional charges are due upon delivery.
For all other non-EU destinations, any customs duties or import taxes are the responsibility of the recipient and are not included in our prices or shipping costs.
Products & Availability
Are all magazines available immediately?
Most magazines are in stock and ready to ship. Some items are offered as pre-orders. In those cases, the product page will clearly indicate “Preorder now” instead of “Add to cart”.
Are magazines restocked once sold out?
Many magazines I carry are produced in relatively small print runs and are available only in limited quantities. Once an issue is sold out, it may not be restocked.
If a sold-out magazine becomes available again, you can sign up for an email notification directly on the product page using the “Email me when available” option.
Do you offer subscriptions?
Yes. For selected magazines, subscriptions are available.
Some subscriptions can be purchased directly on the product page when buying the current issue. In addition, you can find all regularly available subscriptions on our dedicated subscription page.
Returns & Exchanges
Can I return my order?
The statutory 14-day right of withdrawal applies to books. Magazines, as periodical publications, are generally excluded from returns unless they arrive damaged or defective. All items must be unused, unread, and in their original condition.
How do I process a return?
Please contact me by email with your order number. I will provide you with further instructions.
Pricing
Why do prices vary across EU countries?
Prices vary depending on your country’s local VAT rate. I apply the EU One-Stop Shop (OSS) system to ensure compliance with EU tax regulations and to display the correct final price for your location.
Payment
Which payment methods do you accept?
I accept all major credit cards, PayPal, Klarna, and additional payment methods depending on your region.
Is checkout secure?
Yes. All payments are processed via secure, encrypted connections.
In which currency are prices shown?
When you visit our shop, your country is automatically detected and prices are displayed in your local currency where available.
For customers within the EU, prices include the applicable local VAT.
All prices are based on our German EU prices and are converted accordingly.
Your bank or payment provider may still apply its own exchange rate or fees depending on the payment method used.
Contact
How can I reach you?
You can contact me anytime via email or through the chat in the bottom right corner of the website. If possible, I reply directly. Otherwise, you can usually expect a response within 24 hours on business days.
If you have a question that isn’t covered here, feel free to reach out via chat or email.